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IT Operations Management

Find out how your business can improve the speed, impact and delivery of IT services through IT Operations Management.

Elevate the service experience

ITOM describes the methods used by IT to manage services, support, and deployment to achieve consistency, quality of service, and dependability. Effective ITOM ensures the availability, performance, and efficiency of an organization's services and processes. They are typically management departments within an IT team that develop policies on how services and support are managed and resolved, incorporating policies and procedures that revolve around how organizations intend to meet the needs and SLAs of the client and the organization.
ServiceNow ITOM solutions enable the use of pre-built capabilities to accelerate time to value, supply the data platform for digital services across all IT, and ensure continuous availability of digital services. It enables an organization to implement proactive operations by predicting issues before they affect users or the company, preventing problems, automating procedures, and redefining how IT teams cooperate. ITOM teams are also in charge of IT assets such as desktops, tablets, mobile devices, phones, and laptops.